Team Lead Customer Service

Evelien Peeters - evelien.peeters@tobania.be
At the client
Professional
Flexible
Payroll
Strombeek-Bever
Team Lead Customer Service

What can you expect?

  • Lead and manage a team of 10-15 consultants based in Strombeek-Bever.
  • Conduct one-on-one sessions with consultants to ensure strong team cohesion and performance.
  • Generate and analyze SLA reports, providing monthly reports to clients and your manager.
  • Coach and mentor junior team members, including backup Team Leads.
  • Address and resolve technical questions from clients, maintaining high customer satisfaction.
  • Proactively identify and address operational issues, i.e. support the team in processing incoming calls
  • Evaluate candidates and have a thorough understanding of vacancies.
  • Manage the contact center operations, acting as the primary point of contact for client issues.

Who are we looking for?

Experience: Proven experience as a Team Lead in a similar role.

Languages: Fluent in both Dutch French.

Personal Interests: You are passionate about galvanizing your team towards shared objectives and fostering the personal development of each team member.

Strengths: Strong operational management, customer oriented, people management (empathy & proactivity) & assertiveness.

Expertise: Intermediate knowledge of Service-Level-Agreements.

What do we have to offer?

  • A challenging role in a dynamic environment with a lot of responsibility within the banking sector.
  • An indefinite contract and a salary package supplemented with a range of fringe benefits: 12 extra vacation days (32 in total!), mobile phone subscription, telework after training period (on Monday and Wednesday), meal and eco vouchers, a net expense allowance, Year-End bonus, group and international health insurance (hospicare & ambucare), a mobility budget (rent, mortgage loan, bike leasing, public transportation, company car or budget payout)
  • Fun events and Friday Drinks!

So... Tobania, who are they again?

Tobania, as a proud member of Sopra Steria Benelux, is known as a dynamic and innovative consultancy company that is continuously growing. In collaboration with Sopra Steria, we form a powerful team, with the conviction that we shape the world by who we are, what we do, and the difference we make.

What makes us unique? Together, we provide digital services and innovative solutions on a large scale by combining the strengths of more than 4000 Benelux colleagues supported by an international group of +55,000 colleagues.

Are you looking for a future-proof employer with unlimited growth and career opportunities, both nationally and internationally? Don't hesitate to contact us! We look forward to meeting you and facing the future together!

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