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Tobania is a preferred partner for financial institutes when it comes to several support services. As we continuously expand our business, we are also looking for new Business Support Officer to reinforce our existing teams. You’ll be assigned to a project of your choice in Brussels. The common denominator: dynamic environments where you can thrive by applying your proactivity and commercial flair.
What do Business Support Officer do at Tobania?
Manage first-line communication: end users contact you directly with their questions and doubts. You analyse the situation and provide ready-made solutions via phone, mail, chatbot and social media.
Cover customer cases from A to Z: you actively listen to customers and assist at every stage of the process. For complex issues, you work with a team of specialists.
- Add a touch of commerce: you contribute to the improvement of internal business processes and our communicative performance. Furthermore, you are able to spot new opportunities with your customer-centric commercial skills!
What profile are we looking for?
Besides your obvious drive and motivation, you’ll increase your chances by combining two or more of these criteria:
Studies: a degree in Finance or a related area is highly recommended.
Experience: initial work experience in a financial business environment.
Languages: native in Dutch or French, with basic knowledge of the other. German is a plus.
Personal interests: you’re a born problem-solver and always eager to learn new methods.
Strengths: team player, customer-centric approach, analytical mindset and excellent communication.
Expertise: if you see a problem, you see opportunities.
What do you get in return?
Tobania offers you:
an indefinite contract.
a competitive salary with plenty of fringe benefits, such as a company car or transport allowance, 12 extra vacation days, lunch cheques, a group and hospitalisation insurance.
a team of supportive colleagues who’ll make you feel right at home.
a chance to develop your talents in our Tobania.Academy and on-the-job coaching.
a challenging job close to home.
So … Tobania, who’s that again?
Tobania is a dynamic and fast-growing Belgian company. We present ourselves as a Business & Technology Consulting partner for private businesses and governments who want advice, expertise, services and solutions to successfully execute their digital transformation process.
Will Dewi become your new colleague? She's a business support consultant for Tobania.Support.
- 23 years
- Loves her Golden Retriever
- Likes marketing
- Tobian since 2019
A passion for solutions
“Being solution-oriented is one of my core values. As a Business Support Consultant at ING, I propose effective solutions to the bank customers. They call or mail us with a large variation of help requests. I like to offer them answers in the long run: no temporary arrangements. It is like working on my car: temporarily solving coolant problems only makes the situation worse.”
“Being a Business Support Officer, I sometimes face challenges: I love it, though! I am always willing to help people: whether they are friends, colleagues or customers. Yet, the great thing about working at Tobania is that there is a balance between my work and private life. I always get the change to go for a walk with my two dogs after work: this is the best way to stand back and recharge. Because of balance, my enthusiasm often stands out at work. Every day again”
“I don't like being treated like a number: humanity is an important value in my life, and therefore also in my career. At Tobania, I will get the chance to work outside-of-the-box. All possibilities for the future are still open. Isn't it nice to be that flexible and dynamic? I got quite a passion for IT. In the nineties, we had an old Windows 95at home: I spent hours on it. Maybe, I will make the switch to Tobania.Testing in the future?”
Nicolas Van Anderlecht, Business Support Officer at Tobania
The best version of yourself.
“I heard about Tobania through the grapevine. At the time, I was looking for an open-minded company where I would feel at home. Even though I work as a testing consultant on location, I always get a warm welcome at the head office in Strombeek. We regularly meet up with the other consultants at the many events that are organised: an open bar with silent disco, team buildings,… It’s nice to exchange experiences with the other Tobians, although we work at compagnies all over Belgium.”
“Being a junior, you mainly want to gain experience and educate yourself further. I wanted to become a teacher for a long time so counselling is very important to me. As a junior at Tobania, we all have a coach who helps us to find our own way and who listens to how we feel. If you deviate a little bit too much from the right path, he will send you back in the right direction. I also appreciate the opportunity to follow training on a variety of interesting topics.”
“Your career path often makes detours. Maybe even a U-turn? The opportunity to develop yourself is something I wish everyone could get. For example, I studied business management & marketing, but during my first jobs I found out it was less interesting to me. Testing and analysis are really the fields where I excel. My current project at IMEC is the ideal combination of both."
Gaëlle Laurent, Test Specialist at Tobania
“What’s great about Tobania, is that they don’t require years of experience and an extensive CV to get your foot between the door. On the contrary, as a newly-graduated student in Applied Informatics they contacted me via LinkedIn to join their Ninja Software Testing Class. I accepted and learned tons of useful practice tips from seasoned testers. And the best of it all: after that training class, they look for a project that matches your personal interests … in your neighbourhood!”
Laurena Nijs, Test Specialist at Tobania
We will contact you as soon as possible.
Thanks for your application. We will contact you as soon as possible.