Service Delivery Manager

Marie Jacob - marie.jacob@tobania.be
At Tobania / Solutions
Expert / Professional
Flexible
Payroll
Hasselt or Brussels (Hybrid)
Service Delivery Manager

What can you expect?

Is Software Development your passion?

Is coaching your second nature?

Are you interested in Project & People Management? Do you have what it takes to get the job done within time, budget and scope?

Is it written in the stars that you should deliver results in teams, by coordinating work and managing change?


As a Service Delivery Manager at Tobania.Development, you will be responsible for the in-time
delivery of projects and guarantee the quality which our Tobania Galaxy stands
for. This position is a mix of service, project and people management and
requires the ability to lead a team of Software Developers, to gather business
requirements and to understand how our services and solutions can address the
customer's challenge or opportunity.

Your duty:

  • Defining standards and best practices for the squad.
  • Developing your developers by building up expertise and sharing
    knowledge in your squad.
  • Sustaining the personal development and evaluation of your developers
    team.
  • Supporting talent recruitment.
  • Collaborating with clients to define requirements and manage
    expectations and communication from inception through delivery.
  • Ensuring a stable and consistent methodology for managing customer
    relationships.
  • Collaborating with business and technical teams to address all issues
    that may affect the project delivery.
  • Creating a balance between competing demands for quality, scope, time
    and cost.

Who are we looking for?

Your superpowers:

  • Buddies describe you as tech-savvy (.NET / JAVA / PHP).
  • You are an expert when it comes to Agile and Continuous Delivery
    Practices.
  • You’ve got Team Lead experience in your back pocket.
  • You radiate pro-activity and decisiveness.
  • You are flexible and can manage change like a pro.

What do we have to offer?

Let’s talk about the offer you can’t refuse….

  • An indefinite contract.
  • A competitive salary, with numerous fringe benefits, such as your own
    company car, an iPhone, 12 extra days of vacation, meal vouchers, group and
    hospitalisation insurance.
  • An excellent career path, peer-to-peer feedback and coaching by
    seniors.
  • A state-of-the art expertise centre.
  • A work place in our office in Hasselt or at our headquarters in Strombeek-Bever

So … Tobania, who’s that again?

Tobania is a dynamic and fast-growing Belgian company. We present ourselves as a Business & Technology Consulting partner for private businesses and governments who want advice, expertise, services and
solutions to successfully execute their digital transformation process.

#LI-MJ1
Discover our Tobania galaxy

Dennis Hulsmans

Service Delivery Manager - Squad Lead

Twelve years ago, I started working as a .Net Developer for Tobania. In the meantime, I have grown to become a Service Delivery Manager. In all these years, I have always enjoyed dealing with customer challenges and sharing my expertise. Because I was prepared to take on various tasks during those projects.  

Now I lead a team and together we are always facing new challenges, which is great. So, you always put new experiences in your backpack. Whether they are positive or negative. 

Dennis Hulsmans

Service Delivery Manager - Squad Lead

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    Psst, there’s more! 

    Service Delivery Manager
    At the client
    Professional
    Brussels

    Service Delivery Manager

    Our client is one of the largest health funds in Belgium. For our 4.5 million members, we aim to be the personal and trusted partner for questions about well-being, care, and health. At the same time, we shape and implement health policy in Belgium. To support this, they have one of the largest ICT departments in the country with 600 employees, where reliability, service, and agility go hand in hand with top technology. To strengthen our management team of ICT Infrastructure, we are looking for an enterprising, persuasive, and decisive people manager with a vision of modern business management and processes. Decisive, agile, a team player with a positive attitude, and a strong interlocutor at all levels. Together with your three fellow managers and the Director of ICT Infrastructure, you will lead and support the ICT service provision of the company from an infrastructure perspective. You will manage around 45 employees, organized into 6 Agile platform teams, namely, Container, Integration, Cosmos, Middleware, Database, and Data. They have the following responsibilities: Fixed, first points of contact for development domains. Overall planning, project management, and coordination of major infrastructure changes and projects, as well as for the infrastructure components of development initiatives. Cross-functional automation focused on delivering end-to-end infrastructure services with the aim of enabling development and infrastructure teams to work more autonomously. Setting up and maintaining monitoring and scheduling. Your responsibilities: As Service Delivery Manager for Infrastructure services, you have ultimate responsibility for the infrastructure services within your domain. As a strong people manager, you will lead, coach and motivate self-organizing teams and provide constructive feedback on a regular basis. You anticipate developments within your domain and translate business and ICT strategy into the operational management of your unit. You work on the continuous improvement of services to your customers. You work on the overall policy of the ICT department and take on this responsibility together with your department director and fellow Service Delivery Managers. You translate the various SLAs into technical elements and make the transition to our catalog. You manage the budget of your unit and can provide the necessary explanations in the context of performance financing. You negotiate contracts and make the necessary agreements with suppliers.

    Let's do this!

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