Junior Fraud Specialist 24/7

Evelien Peeters - evelien.peeters@tobania.be
At the client
Starter
Flexible
Payroll
Bruxelles
Junior Fraud Specialist 24/7

What can you expect?

Do you have a passion for customer satisfaction and security? Do you want to play a crucial role in protecting our customers against fraud? Then we are looking for you! For our Fraud 24/7 service, we are seeking a dedicated and vigilant employee! In this role, you will work in a 24/7 shift schedule and be the first point of contact for customers dealing with fraudulent activities.

Responsibilities:

  • Answer incoming customer inquiries and reports about phishing and fraud via phone.
  • Analyze reports to quickly and accurately determine the nature and extent of the fraud.
  • Support and guide customers in taking the appropriate steps after a fraud incident.
  • Record and document all reports and actions in our system.
  • Proactively inform customers about preventive measures against phishing and fraud.
  • Stay up-to-date with the latest trends and techniques in phishing and fraud.

Who are we looking for?

  • Education: A bachelor's degree or equivalent through experience.
  • Experience: Proven experience in a customer service role, preferably within the financial sector.
  • Languages: Communication skills in both Dutch and French.
  • Flexibility: Willingness to work in a 24/7 shift schedule, including night shifts, weekends, and holidays.
  • Personal interests: Stress-resistant and able to act quickly and accurately under pressure. High sense of responsibility. Affinity with digital security. A good understanding of phishing and fraud practices is a plus.

What do we have to offer?

  • You will take on a challenging and educational role with a lot of variety and responsibility.
  • From day one, you will receive a permanent contract with an attractive salary, supplemented with a generous package of additional benefits: compensation for the shift system, 12 extra vacation days (32 in total!), a mobile budget (phone & subscription), teleworking after the training period, meal and eco vouchers, a net expense allowance, year-end bonus (13th month), group and international hospitalization insurance (both hospicare & ambucare), a mobility budget (rental, mortgage loan, bike leasing, public transport, company car, or budget payout).
  • You will find a warm and supportive team of colleagues, ready to welcome you with open arms. They are happy to guide you in the development of your career so that you quickly feel at home and can grow with confidence.
  • A pleasant working location at our headquarters in Strombeek-Bever, but also the possibility of working from home after a training and onboarding period.

So... Who is Tobania again?

Tobania, a proud member of Sopra Steria Benelux, is known as a dynamic and innovative consultancy company that is continuously growing. In collaboration with Sopra Steria, we form a powerful team, with the conviction that we shape the world by who we are, what we do, and the difference we make.

What makes us unique? Together, we offer digital services and innovative solutions on a large scale by combining the strengths of more than 4,000 Benelux colleagues supported by an international group of over 55,000 colleagues.

Are you looking for a future-proof employer with unlimited growth and career opportunities, both nationally and internationally? Do not hesitate to contact us! We look forward to meeting you and facing the future together!

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