Junior Customer Service Representative (Brussels)

Frédéric La Roche - frederic.laroche@tobania.be
At the client
Junior Customer Service Representative (Brussels)

What can you expect?

Have you always dreamt of a career in the banking sector, where you can assist customers with your valuable advice? Then a job as a Junior Customer Service Representative might be just the perfect fit for you.

At Tobania, being the preferred partner for a wide range of high-quality financial support services for numerous financial institutions, we keep expanding.

Do you want to grow with us? Keep reading!

What does a Junior Customer Service Representative do at Tobania?

  • You are the first point of contact for customers, providing answers to all their inquiries and supplying information about banking products and services. You support end-users in opening and closing accounts, processing payments, handling transactions, and more.
  • You handle customer cases from start to finish : you listen, analyse, and advise. For more complex queries, you can rely on the support of an internal team of specialists from various departments to ensure all customer cases are handled with utmost care and professionalism.
  • You actively support the sales team in generating new leads. When interacting with customers, you spot new sales opportunities and pass them on to the team or close the deal yourself.
  • Customers can contact you directly via phone, email, chat, social media, and you ensure an excellent customer service experience across all communication channels.
  • You contribute to the improvement of internal business processes, the customer journey, and communication with customers.

Who are we looking for?

  • Education: You have recently completed your higher studies. More important than the specific field of study is your drive and enthusiasm to deliver the best customer service EVER.
  • Experience: Our client provides the necessary training and development so that you can quickly find your place within the team. Prior work experience is not required, but any previous internships or job experience in a banking environment would be a significant advantage.
  • Languages: Dutch or French is your mother tongue, and you are fluent in the other national language. Additionally, you possess excellent communication skills, both verbally and in writing.
  • Personal Interests: You have a strong interest in the financial sector and a desire to further explore the fascinating world of banking products and services.
  • Strengths: You are a true team player, capable of working independently and multitasking efficiently. You are a good listener, and with your customer-focused and analytical mindset, you can provide suitable answers to all their inquiries. While others might see problems, you see solutions – that's truly your superpower.
  • Expertise: You have a basic knowledge of commonly used computer and software applications.

What do we have to offer?

  • A challenging role in a dynamic environment within the banking sector.
  • The opportunity to develop yourself and contribute to the growth of one of the major banks in Belgium.
  • An indefinite contract and a salary package supplemented with a range of fringe benefits: 12 extra vacation days (32 in total!), mobile phone subscription, telework after training period, meal and eco vouchers, a net expense allowance, Year-End bonus, group and international health insurance (hospicare & ambucare), a mobility budget (rent, mortgage loan, bike leasing, public transportation or budget payout), Option for company car after 6 months.
  • A close-knit team of colleagues that ensures you feel at home right away and supports and guides you in the further development of your career. We are your Wigman for the next steps in your career.
  • The opportunity to further develop your own talents through on-the-job training, coaching, and via our own Learning Academy.
  • Fun events and Friday Drinks!

So... Tobania, who are we again?

Tobania, as a proud member of Sopra Steria Benelux, is known as a dynamic and innovative consultancy company that is continuously growing. In collaboration with Sopra Steria, we form a powerful team, with the conviction that we shape the world by who we are, what we do, and the difference we make.

What makes us unique? Together, we provide digital services and innovative solutions on a large scale by combining the strengths of more than 4000 Benelux colleagues supported by an international group of +55,000 colleagues.

Are you looking for a future-proof employer with unlimited growth and career opportunities, both nationally and internationally? Don't hesitate to contact us! We look forward to meeting you and facing the future together!

Discover our Tobania galaxy

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